tag:blogger.com,1999:blog-8526508655697471701.post2913664416394310628..comments2024-01-01T03:51:43.592-05:00Comments on Jeremy Pyne: Tracking Customer Companies in OTRS.PyneJhttp://www.blogger.com/profile/16320800813047916791noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-8526508655697471701.post-31545659514288631422011-08-19T09:13:46.664-04:002011-08-19T09:13:46.664-04:00In Otrs3 you can use the 'CustomerID' fiel...In Otrs3 you can use the 'CustomerID' field to track the company/department. When set it will let users with the same CustomerID see each others requests search and report by CustomerIDPyneJhttps://www.blogger.com/profile/16320800813047916791noreply@blogger.comtag:blogger.com,1999:blog-8526508655697471701.post-48984501115678175332011-08-16T22:24:33.762-04:002011-08-16T22:24:33.762-04:00this was fixed in otrs3?this was fixed in otrs3?Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8526508655697471701.post-71009662555179000122010-07-27T03:31:11.679-04:002010-07-27T03:31:11.679-04:00Jeremy, do you now is it possible to add drop down...Jeremy, do you now is it possible to add drop down list in Customer User edit interface where you can choose Customer Company created in the Customer Company edit interface?Unknownhttps://www.blogger.com/profile/08354493639115182856noreply@blogger.comtag:blogger.com,1999:blog-8526508655697471701.post-36028282424626311442010-07-26T14:52:27.256-04:002010-07-26T14:52:27.256-04:00Specificly what his changes is: on my fresh instL...Specificly what his changes is: on my fresh instLl of orts there was no field on the users table to indicate witch company the user belongs to. These changes add a new field to track this assoscian and adds he field to the edit screen. It does not however add the logic to generate reports or do searches by this new field.PyneJhttps://www.blogger.com/profile/16320800813047916791noreply@blogger.comtag:blogger.com,1999:blog-8526508655697471701.post-51097760707231736682010-07-26T11:47:15.112-04:002010-07-26T11:47:15.112-04:00Hi, I've tried your customization but I still ...Hi, I've tried your customization but I still can't see the difference. Maybe I just can't find the difference. I'm still have no link between CustomerUser and CustomerCompany. Can u explain what this customization do?Unknownhttps://www.blogger.com/profile/08354493639115182856noreply@blogger.com